Return & Refund

We hope that every clients will be very satisfied with their hair, no return or refund. However,we understand that there will be those unique circumstances in which an order needs to be returned or exchanged. So when you get your package, please check it as fast as possible.

Within 7 days,accepting refund or exchange within original state, please note our special restrictions section as follows:
Within 7-30 days,only accept exchange within original state, while you need to charge the shipping cost by yourself.hope you could understand.
If item is used,unless damaged or defective by buyer, can not be exchanged
The returned items must be in an original condition, unworn,unaltered,undamaged and all tags and packaging must be included and attached.when you do return, please use DHL,don’t use USPS or other express,which is unavailable.Make sure to write the small value of the package under $15 to avoid the high tax.
To process a return or exchange,please email: info@hairspells.com to explain the reason for your return/exchange and request your order number so we could provide our shipping address for u
It might take a little long time to process the return or exchange, thanks for your patience and understanding in advance.